We get it — getting your business online can feel a bit daunting. Here are the questions we hear most often, answered in plain English. If yours isn't here, just pop us a message and we'll get back to you within 24 hours.
Absolutely, yes. Most of our clients are small businesses who've never had a website — cafes, salons, restaurants, tradespeople, local shops. We handle all the techy bits and explain everything in plain English. No jargon, no confusing stuff.
If you can send a text message, you've got all the tech skills you need. Honestly.
As part of our Early Client Offer, we'll build your first single-page website completely free. No catch, no hidden fees for the build itself. You only pay for ongoing hosting and support once your site is live.
We're doing this because we're building our local client base in Teesside, North Yorkshire, Durham and across the North East, and we'd rather show you what we can do than just talk about it. This offer is available for a limited time, so it's worth getting in touch sooner rather than later.
Your free website includes:
That's a proper, professional website — not a template with your name slapped on it.
To keep the free offer sustainable, some things sit outside it:
If you need any of these, no worries — we can quote for them separately. No pressure, just options.
For a single-page website, typically 1-2 weeks from our initial chat to going live. That includes the design, your feedback, any tweaks, and launch.
More complex projects like Shopify stores or sites with online ordering take a bit longer — usually 3-6 weeks depending on the scope. We'll give you a clear timeline upfront so there are no surprises.
Good question. If you're selling products online — whether that's 5 items or 5,000 — we'd recommend Shopify every time. It's reliable, easy for you to manage, and grows with your business.
If you just need an online presence to tell people who you are, what you do, and how to get in touch, a standard website is the way to go.
Not sure? Pop us a message and we'll have a quick chat to figure out what's right for you.
It depends on the type of site. With Shopify stores, absolutely — we'll train you to add products, update prices, manage orders, the lot. Training's included as standard.
For standard websites, we typically handle updates for you as part of your support plan, because they're built with code rather than a drag-and-drop editor. Either way, you're never stuck waiting — we respond within 24 hours.
Every single time, yes. All our websites are fully responsive — meaning they automatically adjust to look cracking on any screen size. Over 60% of web traffic comes from mobile these days, so this isn't optional, it's essential.
We test on real devices before anything goes live. Your nan on her iPad, your teenager on their phone — it'll look spot on for everyone.
Yes — this is one of our specialities. Whether you're a restaurant wanting online food ordering, a salon needing an appointment booking system, or a cafe wanting table reservations, we can set it all up.
These features aren't part of the free single-page offer, but we'll give you a clear quote so you know exactly what it costs. Take a look at our Online Ordering & Bookings service for more details.
We use AI (specifically Claude, one of the most advanced AI tools available) to help businesses and individuals tackle complex, time-consuming tasks. Think:
Basically, if it involves wading through complicated paperwork or crunching data, we can probably help you do it faster and better. Check out our AI Advisory & Solutions service for the full picture.
That's the whole point! You don't need to know anything about AI. You tell us what you need — "I need help writing this tender" or "can you make sense of my pension statements" — and we do the rest.
We deliver polished, professional results. You just need to give us the brief and the source material. No tech knowledge required whatsoever.
We charge by the hour for AI advisory work. Every project is different, so we'll have a quick chat about what you need, give you a clear estimate of the time involved, and agree costs upfront before we start.
No surprises, no open-ended bills. Get in touch and we'll give you an honest idea of what your particular project would involve.
Every website we build includes basic SEO — that's the stuff that helps Google understand what your site is about and show it to the right people.
For local businesses, we also recommend setting up a Google Business Profile (it's free) which gets you on Google Maps and in local search results. If you want to go further, we offer local SEO services to really boost your visibility.
The honest truth? A good website with basic SEO will always beat having no website at all.
It's a free listing from Google that shows your business on Google Maps and in local search results — you know those boxes that pop up when you search for "cafe near me" or "plumber in Middlesbrough"? That's a Google Business Profile.
If you're a local business, you absolutely need one. We can set it up for you as part of our Get Found on Google service.
We don't just build it and disappear. Once your site is live, we offer ongoing hosting and support to keep everything running smoothly — security updates, performance checks, and help when you need it.
If you want changes made, just drop us a message and we'll get it sorted. We're based right here in North Yorkshire, so you've always got someone local to call on.
We're currently finalising our support packages and will share pricing details soon. What we can tell you is that it'll be straightforward, affordable, and with no long-term contracts tying you in.
Get in touch and we'll have an honest conversation about what ongoing support would look like for your specific situation.
Definitely. We offer a free website audit as part of our Early Client Offer. We'll take a proper look at your existing site, tell you what's working, what's not, and give you a clear list of improvements that would get you more customers.
No obligation, no hard sell — just honest feedback you can actually use. If you want us to implement the changes, we'll quote for that separately. Book your free audit here.
We're based in Stokesley, North Yorkshire, and most of our local clients are across Teesside, North Yorkshire, Durham, Middlesbrough, Stockton and the wider North East. But websites don't have postcodes — we work with businesses and individuals right across the UK.
We've spent 20+ years delivering digital solutions for some of the UK's biggest retailers including M&S, JD Sports, Tesco and ASOS, so distance has never been a barrier.
That said, there's nothing quite like a face-to-face chat over a brew, so if you're local, even better.
No worries — we're always happy to have a natter. Drop us a message and we'll get back to you within 24 hours.
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